At Novelty Trunk Depot, customer satisfaction is important to us. Please review our return and refund policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns

Returns are only accepted for products that are damaged, defective, or incorrect at the time of delivery. You must report the issue within 48 hours of receiving the product.

2. Non-Returnable Items

Custom-made or specially manufactured products are non-returnable unless they are found to be defective or damaged upon delivery.

3. Return Process

To initiate a return, please contact our support team with your order details and clear images of the product showing the issue. Our team will review and guide you through the return process.

4. Refund Policy

Once the returned product is inspected and approved, the refund will be processed. Refunds may be issued via the original payment method or as mutually agreed.

5. Refund Timeline

Approved refunds are typically processed within 5–7 business days. The actual time may vary depending on your payment provider.

6. Replacement Policy

In case of defective or damaged items, we may offer a replacement instead of a refund, depending on product availability.

7. Shipping Costs

Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).

8. Cancellation Policy

Orders can only be cancelled before they are processed or shipped. Custom orders cannot be cancelled once production has started.

9. Contact Us

For any return or refund-related queries, please contact our support team through our website.