At Novelty Trunk Depot, we are committed to delivering your orders safely and on time. Please read our shipping policy to understand how we handle order processing, delivery timelines, and related concerns.

1. Order Processing

All orders are processed within 1–3 business days after confirmation. Custom or bulk orders may require additional processing time depending on specifications.

2. Delivery Time

Standard delivery typically takes 5–10 business days depending on your location. Delivery timelines may vary for remote areas or due to unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on order size, weight, and delivery location. Final shipping costs will be shared at the time of order confirmation.

4. Delivery Partners

We work with trusted third-party logistics providers to ensure safe and timely delivery of your products.

5. Order Tracking

Once your order is shipped, tracking details will be shared with you via email or phone (if applicable), allowing you to monitor your shipment status.

6. Delays

While we strive to deliver on time, delays may occur due to factors beyond our control such as weather conditions, transportation issues, or logistics delays. We are not liable for such delays.

7. Damaged or Lost Shipments

If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery. We will investigate and assist with a replacement or resolution.

8. Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

9. Contact Us

For any shipping-related queries, please contact our support team through our website.